Privacy Policy

Digital Chords respects the privacy of people who visit its website, and of the customers and users who use Chords, our business management platform.

This Privacy Policy describes how Digital Chords collects, uses, stores, and otherwise processes information through the Digital Chords website and the Chords platform.

Digital Chords Website

Information We Collect

Information that website visitors willingly provide through online forms or other communication is collected by Digital Chords, including but not limited to:

• Name
• Email address
• Phone number
• Company
• Type of enquiry
• Other details provided through a contact or enquiry form

Digital Chords also uses cookies to track website usage and measure usage statistics. The Digital Chords website uses Google Analytics 4 to measure and analyze website usage and to help improve website security.

How This Information Is Used

Digital Chords may use the information you provide to:

• Provide the information and services you requested
• Communicate with you regarding your enquiry
• Understand how the website is used
• Improve the website
• Maintain the website's functionality and security
• Fulfil legal requirements and carry out normal business activities

Disclosure to Third Parties

Digital Chords uses third-party services, including Google Analytics 4, to help operate and analyze the Digital Chords website.

Retention

Digital Chords retains website data only for as long as necessary to achieve the purpose for which it was collected, or for as long as it is legally permitted or required to retain it.

Privacy Rights and Requests

Under the privacy laws that apply to us, visitors and customers may have specific rights in relation to their personal information. To exercise any of these rights, including the right to access or correct your information, please contact us using the details on our Contact page.

Data Deletion Requests

Please send requests for removal of personal information or customer data to Digital Chords using the contact details on our Contact page. Before processing a request, Digital Chords may ask the requesting party to confirm their identity or legal authorization.

Not all personal information will be deleted in response to a request. Digital Chords may retain certain information where necessary for legal compliance or other legitimate business reasons.

Chords Platform

Data on the Chords Platform

Chords collects and processes information entered into the platform by customers and their authorized users. The specific types of information collected depend on the modules and functions a customer uses, and may include business, inventory, user account, and, where applicable, patient information, reflecting the range of industries Chords serves, including e-commerce, real estate, healthcare, inventory-heavy businesses, and gyms.

Customer Data

Digital Chords processes customer data to provide and maintain Chords and related services, subject to the applicable customer agreement.

Storage and Security

Digital Chords uses reasonable security measures to protect information provided through the Digital Chords website and the Chords platform. The specific measures used vary depending on the systems and services involved.

Digital Chords accesses customer data only as needed to provide support, maintain the platform, or comply with the law.

Retention and Deletion

Customer data is retained according to the customer's direction and applicable law. Customer data will be deleted upon customer request, unless Digital Chords is required to retain it to comply with a legal obligation.

Data Export

Customers may export their customer data using the features and functionality available within the Chords application.

Modifications to This Privacy Policy

Digital Chords may modify this Privacy Policy at any time. When this policy is updated, Digital Chords will revise the effective date at the top of this page. Material changes will be handled in accordance with applicable law.